A Customer Service Reality Check

Thanks to social media outlets, your business is now at the mercy of public opinion. With the stroke of a few keys, thousands of potential customers are able to read comments both good and bad about your business. With that being said, superior customer service is now more important than ever! I recently came across an interesting article, “Only You Can Prevent Cringe-Worthy Customer Service,” which outlines a list of customer service “must dos”. Is customer service at the top of your business’ to do list?

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