Social Media outlets such as Facebook and Twitter are great tools to allow businesses to stay in direct contact with their customers. However, what to do when a customer uses these same media outlets to post complaints about your products or services? Not to worry, I recently came across a blog post from Social Media Examiner, entitled “7 Tips For Dealing With Upset Facebook Fans“, which addresses how to professionally respond to disgruntled fans and customers.
What has been your experience with dealing with angry customers? Please leave a comment below!